The survey found that global business lockdowns had highlighted the time and cost savings available to decision makers willing to make the leap away from traditional management processes heavily reliant on paperwork.
**35% of respondents said the use of manual processes caused delays, 30% said quotations took too long while 20% complained that booking processes were cumbersome.
**42% of survey takers also reported they were now looking to upgrade their systems by investing in the further digitalization of their international shipment processes.
**37% were looking to upgrade in 1-3 years, 12% hoped to upgrade in 3-5 years, and, 8% were either not looking at all to upgrade or to do so later than five years from now.
""With so many people working from home during the pandemic, companies were finding new ways to trade and this was opening their eyes to digital solutions across their businesses. This need extends to digital transport management solutions, particularly for those who are dealing with international shipments. From a management point of view, once you see the benefits, it’s hard to go back to manual systems and mountains of paper"" - Brad Klaus, Chief Executive Officer of Haven, commented.
A majority of respondents (67 %) were freight and logistics decision makers in Director/VP and C-Level positions while others held middle-management and supervisory positions (28.9%). Other survey takers worked in freight and shipping operations and administration including, documentation, analytics, and corporate counsels.
51% of participants used both air and sea modes for international shipments. 41% used only sea, 6% used only air and 2% operated in only the U.S. domestic market.
Moreover, 56% reported wanting to increase the efficiency of their booking management and 40% were on the lookout for a better freight audit solution.
61% of respondents said they wanted to improve their quotation management and track and trace visibility, while 60% were looking to improve their document management. “We want freight invoice control and cost calculation for a shipment with the easy understanding of the margin,” said one respondent.
However, while lean and automated processes were viewed by most respondents as the best solution, several obstacles to implementation were reported. Namely, 35% of participants said budget was a major barrier to the automation of freight operations, while 21% said there was a lack of adequate technology. 19% felt the struggle was a lack of internal expertise, 13% said it was because of lack of internal resources, and 10% stated it was due to a lack of support from leadership.